Shipping Policy
At Ekiden Sports, we understand that when you're gearing up for your next run, timing is everything. We are committed to delivering your professional running gear as quickly and transparently as possible.
1. Shipping Territory
Currently, we exclusively serve and ship to customers within the United States (excluding P.O. Boxes and military bases at this time).
2. Shipping Costs
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Standard Shipping: Free on all orders.
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There are no hidden handling fees or surprise charges at checkout.
3. Order Processing & Transit Time
To ensure your order is accurate and your gear is in perfect condition, we follow a strict fulfillment timeline:
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Order Cut-off Time: 5:00 PM (GMT-05:00) Eastern Standard Time (New York).
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Handling Time: 1–3 business days (Monday – Friday). Orders placed on weekends or holidays will be processed the following business day.
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Transit Time: 5–8 business days (Monday – Friday).
Total Estimated Delivery Time: You can typically expect your running shoes to arrive within 6–11 business days after placing your order.
4. Shipping Methods & Tracking
We partner with reliable global and local carriers (such as USPS, FedEx, or UPS) to ensure your package arrives safely.
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Once your order has been dispatched, you will receive a Shipping Confirmation email containing your tracking number.
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You can track your package directly through the link provided in the email or via our "Track Your Order" page.
5. Delivery Issues
If your tracking information shows that your package was delivered but you haven't received it, or if your package is significantly delayed, please contact us immediately at service@ekidensports.com. We will work with the carrier to locate your items or provide a replacement if necessary.
6. Tax & Duties
For orders within the United States, any applicable sales tax will be calculated and displayed at checkout. There are no additional customs duties to be paid by the customer upon delivery.
7. Payment Confirmation
Please note that orders will only be processed after payment has been successfully cleared via PayPal.